No More Netgear Equipment
Tegan will not be buying any Netgear equipment in the future:
So that’s it. I’ll never buy another one of their products again. And if anyone asks me, I’ll tell them to avoid Netgear like the plague, because Netgear doesn’t care about its customers.
I used to be a happy Netgear customer as well but the last Netgear wireless router I bought was incredibly flaky so I spent $60 on a newer Belkin model which has been just fine for the last year.
This equipment is becoming so inexpensive and so widely distributed that I don’t believe vendors can really afford to provide much direct customer support. So, the product better work out of the box, be well documented both online and with a local copy (hey, if it is broken you may not be able to get online) and the software upgrade process should be a snap.
Hey, when my $39-$69 phone breaks I just toss it in the trash and go to the nearest store and buy another one which may not be the same brand.
Same with home routers.