Customer Service
I try to avoid McDonalds and the other fast food folks. Michael Jennings, though, has found a good reason to return to McDonalds:
But I was quite amused by this outcome. McDonald’s really do encourage their employees to provide the best possible service to customers. They really want to make a good impression so that customers return. This will increase their profits, oddly enough. In this instance an employee was so determined to provide me with good service that she found a way within the company’s rules to give me my food, even though it was my fault that I did not have enough money with me, and although the rules didn’t initially appear to allow it, and even though I wasn’t even remotely upset, it being my fault after all. I was impressed.
I’ve always had pretty good service at the fast foods but this is clearly exemplary.
Maybe it is just a British thing…anyone have similar stories from the US?